Privacy policy

Last updated: 15 October 2026

At DJURIVA we care about your privacy. This privacy policy describes how we collect, use, store and share your personal data when you visit djuriva.se, shop with us or contact our customer service.

1. Who is responsible for your personal data?

DJURIVA is responsible for the processing of your personal data in connection with our business.

Shop: DJURIVA
Website: djuriva.se
Email: kundservice@djuriva.se

2. What data do we collect?

Depending on how you use our website, we may collect the following data:

  • Contact details: name, email address, phone number and delivery address.

  • Order details: products you buy, order number, payment status and delivery information.

  • Customer service details: information you provide when you contact us.

  • Technical data: for example IP address, browser, device information and how you use the website.

  • Marketing data: your choices and settings for marketing and cookies, when such features are used.

We only collect data needed for relevant and stated purposes.

3. Why do we use your data?

We process personal data to:

  • Receive and manage orders.

  • Process payments and deliver products.

  • Send order confirmations and delivery information.

  • Answer questions and handle complaints, returns and refunds.

  • Prevent fraud and protect our shop.

  • Meet legal obligations, such as bookkeeping requirements.

  • Improve the website and, where permitted, measure the results of our marketing.

Depending on the purpose, the processing is based on performing a contract, meeting a legal obligation, our legitimate interest or your consent.

4. Payments

When you shop with us, payment details are processed by the payment provider used at checkout. We receive the information needed to manage and confirm your order.

We do not handle full card details directly when payment is processed by an external payment provider. That provider is responsible for its processing under its own terms and privacy policy.

5. Sharing of personal data

To run our shop, we may need to share relevant data with trusted service providers, for example:

  • Shopify, which provides our e-commerce platform.

  • Payment providers that handle payments.

  • Carriers and suppliers that need information to handle and deliver orders.

  • IT, security, analytics and marketing services we use.

We do not share personal data beyond what is needed for the purpose in question or required by law.

6. Transfers to other countries

Some service providers may process personal data outside Sweden or the European Economic Area (EEA). If data is transferred to a country outside the EEA, the transfer will be made in accordance with applicable data protection rules and with appropriate safeguards where required.

7. How long do we keep the data?

We only keep personal data for as long as necessary for the purposes stated in this policy.

  • Order and bookkeeping data is kept for as long as applicable law requires.

  • Customer service matters are kept for as long as needed to handle the matter and any follow-ups.

  • Marketing data is kept in line with applicable rules and your choices.

  • Technical data and cookie information is kept according to each service's settings and applicable rules.

When the data is no longer needed, it is deleted or anonymised where possible and appropriate.

8. Cookies and similar technologies

Our website may use cookies and similar technologies, for example to make the website work, remember settings, analyse traffic and measure ads.

Non-essential cookies and tracking technologies are only used after you have given consent where required. You can manage your choices via the website's cookie settings and, where applicable, in your browser. If you block certain cookies, parts of the website may work less well.

9. Your rights

Under the GDPR, when the conditions are met, you have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate data.

  • Request erasure of data.

  • Request restriction of processing.

  • Object to certain processing.

  • Request data portability where the right applies.

  • Withdraw consent without affecting the lawfulness of processing carried out before the withdrawal.

  • Lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

To exercise your rights, contact us at kundservice@djuriva.se. We may need to verify your identity before handling your request.

10. Children's privacy

Our website is not specifically aimed at children. We do not knowingly collect personal data from children in breach of applicable law.

11. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss and misuse. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

12. Changes to this policy

We may update this privacy policy when our business, services or applicable rules change. The latest version is published on djuriva.se with the date of the latest update.

13. Contact us

If you have questions about how DJURIVA processes your personal data or want to exercise your rights, you are welcome to contact us.

DJURIVA
Website: djuriva.se
Email: kundservice@djuriva.se