Returns and refunds
Last updated: 15 October 2026
At DJURIVA we want you to feel safe when you shop with us. Here you will find information about the right of withdrawal, returns and refunds.
1. Right of withdrawal – 14 days
When you shop at DJURIVA, as a consumer you normally have a 14-day right of withdrawal under applicable law.
The withdrawal period starts the day after you receive your item. You do not need to give a reason for withdrawing from your purchase.
To use your right of withdrawal, contact us by email and let us know that you wish to withdraw from the purchase.
Email: kundservice@djuriva.se
Please include your order number so we can find your order more easily.
2. Return conditions
When you withdraw from a purchase, you must handle the item with care. You may examine the item to the extent needed to assess its characteristics and function.
If the item has been handled more than necessary and has lost value as a result, a deduction for the loss in value may apply under the law.
Some items may be covered by statutory exceptions to the right of withdrawal.
3. Return shipping
If you withdraw from a purchase, the customer pays the return shipping, provided the customer was informed of this before the purchase.
Please contact us before sending an item back so you receive information on how to make the return.
4. Refund
Once you have withdrawn from your purchase, we refund you in accordance with applicable law. The refund will normally be made no later than 14 days after you notified us of your withdrawal. We may, however, wait until we have received the item back or you have shown that it has been sent, whichever comes first.
The refund is made using the same payment method used for the purchase, unless otherwise agreed.
5. Damaged, faulty or missing products
If your product is damaged or faulty, or if something is missing from your order, contact us at:
Email: kundservice@djuriva.se
Describe the problem and include your order number. Please attach photos if the item is damaged or faulty.
You have the right to complain about faulty goods under applicable consumer law. A complaint is separate from the right of withdrawal and does not automatically mean you have to pay for return shipping.
6. Contact us
Questions about returns or refunds? Contact us and we'll help you.
Shop: DJURIVA
Website: djuriva.se
Email: kundservice@djuriva.se
We aim to handle every matter clearly and fairly.